Frequently asked questions
We've answered the questions we hear most often about our services, process, and subscriptions. If you're looking for more information, you'll likely find it below.
Getting Started
UGC (User-Generated Content) is authentic, short-form video content designed to showcase products in a natural and engaging way. It's one of the most effective content formats for modern ecommerce brands.
Simply send us your product details, website, and creative direction. We'll handle the scripting, production, editing, and delivery, making the process completely hassle-free.
We'll need your website, product details, brand guidelines (if available), and any specific instructions you'd like us to follow. The more information you provide, the better we can tailor the content to your brand.
No. Scriptwriting is included in every package. If you already have ideas or existing scripts, we're happy to incorporate them.
After your purchase, you'll receive onboarding instructions explaining exactly what information we need before production begins.
Content & Production
Yes. Every video starts with a custom-written script tailored to your product, audience, and brand.
All videos are delivered in a vertical 9:16 format, optimized for TikTok, Instagram Reels, YouTube Shorts, and other short-form platforms.
Yes. Captions are included with every video to improve engagement and accessibility.
Absolutely. We create content that aligns with your branding, messaging, and preferred visual style.
No problem. We'll use your website and product information as the foundation to create content that fits your brand.
Orders & Delivery
The number of videos depends on the subscription you choose. We currently offer plans with 20, 30, or 50 videos per month.
Yes. You can upgrade your subscription at any time if you need more content.
Yes. If you don't need a monthly subscription, feel free to contact us for a custom quote.
Production can only begin once we've received all requested materials. Delays in providing information may result in delayed delivery.
Not always. Many projects only require product information and reference images. If a physical product is needed, we'll let you know during onboarding.
Payments & Ownership
We accept secure online payments through our available payment providers.
Yes. You can cancel your subscription before your next billing cycle. Please refer to our Terms & Conditions for full details.
No. While we focus on creating high-quality content, we cannot guarantee sales, conversions, or specific business results.
Once your invoice has been paid in full, you receive full usage rights for the delivered videos.
Because every project is custom-made, refunds are generally not available once production has started.
What industries do you specialize in?
We work with all ecommerce brands, regardless of the industry. Whether you sell fashion, beauty, home & living, fitness, electronics, pet products, or something completely different, we create UGC videos tailored to your brand and target audience.
To keep communication fast and efficient, we create a dedicated group chat for every client. This allows us to answer questions quickly, share updates, collect feedback, and keep the entire project moving smoothly from start to finish.
Yes. Whether you prefer testimonial videos, product showcases, lifestyle content, or trend-inspired videos, we can tailor the style to your brand.
Absolutely. We work with ecommerce businesses around the world and deliver content remotely.
Choose the package that best fits your business, complete your order, and send the requested information to info@your-ugc.com.
Still Have Questions?Started
Can't find the answer you're looking for? We're here to help. Feel free to reach out to our team, and we'll get back to you as soon as possible.
Email us at: info@your-ugc.com